Sindbad~EG File Manager
#
# Default groups defined for the system
#
# Fields:
# isactive - (bool:0|1) true or false if the group should be initially
# usable
# name - (string) descriptive name for the group
# notes - (string) administrative notes (viewable internally only)
# can_create_tickets - (bool:0|1) true or false if users of the group can
# create new tickets
# can_edit_tickets - (bool:0|1) true or false if users of the group can
# modify and update existing tickets
# can_delete_tickets - (bool:0|1) true or false if members of the group can
# delete tickets (permanently)
# can_close_tickets - (bool:0|1) true or false if members of the group can
# close active tickets
# can_assign_ticets - (bool:0|1) true or false if members of the group can
# assign tickets to staff
# can_transfer_tickets - (bool:0|1) true or false if members of the group
# can change the department tickets are assigne dto
# can_ban_emails - (bool:0|1) true or false if members of the group can add
# emails to the system ban list
# can_manage_premade - (bool:0|1) true or false if members of the group can
# create, modify, and delete canned responses
# can_manage_faq - (bool:0|1) true or false if members of the group can
# manage the customer-facing and internal knowledgebase
#
# depts: (list<Department<id>>) id's of the departments to which the group
# should initially have access
#
# NOTE: ------------------------------------
# The very first group listed in this document will be the primary group of
# the initial staff member -- the administrator.
---
- isactive: 1
name: Lion Tamers
notes: |
System overlords. These folks (initially) have full control to all the
departments they have access to.
can_create_tickets: 1
can_edit_tickets: 1
can_delete_tickets: 1
can_close_tickets: 1
can_assign_tickets: 1
can_transfer_tickets: 1
can_ban_emails: 1
can_manage_premade: 1
can_manage_faq: 1
can_post_ticket_reply: 1
depts: [1, 2, 3]
- isactive: 1
name: Elephant Walkers
notes: |
Inhabitants of the ivory tower
can_create_tickets: 1
can_edit_tickets: 1
can_delete_tickets: 1
can_close_tickets: 1
can_assign_tickets: 1
can_transfer_tickets: 1
can_ban_emails: 1
can_manage_premade: 1
can_manage_faq: 1
can_post_ticket_reply: 1
depts: [1, 2, 3]
- isactive: 1
name: Flea Trainers
notes: |
Lowly staff members
can_create_tickets: 1
can_edit_tickets: 1
can_delete_tickets: 0
can_close_tickets: 1
can_assign_tickets: 1
can_transfer_tickets: 1
can_ban_emails: 0
can_manage_premade: 0
can_manage_faq: 0
can_post_ticket_reply: 1
depts: [1, 2, 3]
Sindbad File Manager Version 1.0, Coded By Sindbad EG ~ The Terrorists