Current File : /home/escuelai/public_html/PrimariaEi/include/i18n/en_US/help/tips/settings.email.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> Emails
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
default_email_templates:
    title: Default Email Template Set
    content: >
        Select <span class="doc-desc-title">Email Template Set</span> used to send <span
        class="doc-desc-title">Auto-Responses</span> and <span class="doc-desc-title">Alerts</span> for various actions that can
        take place during a  Ticket’s lifetime.
        <br><br>
        Departments can be assigned a specific Email Template Set.
    links:
      - title: Manage Email Template Sets
        href: /scp/templates.php

default_system_email:
    title: Default Outgoing Email
    content: >
        Choose an email address from which outgoing emails are sent.
        <br><br>
        <span class="doc-desc-title">Department</span> can set its own <span
        class="doc-desc-title">email address</span> which will override what is set here.
    links:
      - title: Manage Email Addresses
        href: /scp/emails.php

default_alert_email:
    title: Default Alert Email
    content: >
        Choose an email address from which <span class="doc-desc-title">Alerts &amp;
        Notices</span> are sent to Agents.
    links:
      - title: Manage Email Addresses
        href: /scp/emails.php

admins_email_address:
    title: Admin’s Email Address
    content: >
        Enter an adminstrator's email address to which <span
        class="doc-desc-title">System Errors</span> and <span
        class="doc-desc-title">New Ticket Alerts</span> (if enabled) are sent.
    links:
      - title: Manage Alerts & Notices
        href: /scp/settings.php?t=alerts

email_fetching:
    title: Email Fetching
    content: >
        Allow IMAP/POP polling for configured and enabled <span class="doc-desc-title">Mail Boxes</span>.
    links:
      - title: Manage Mail Boxes
        href: /scp/emails.php

enable_autocron_fetch:
    title: Fetch Emails using Auto-cron
    content: >
        Enables periodic email fetching using an internal task manager
        triggered by Agents' activity.  <br><br> Please note that emails will not be
        fetched if no one is logged in to Staff Control Panel. External task scheduler
        is highly recommended for predictable fetch intervals.
    links:
      - title: Using External Task Scheduler
        href: http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling

strip_quoted_reply:
    title: Strip Quoted Reply
    content: >
        If enabled, this will remove preceding correspondence between email communications.
        <br><br>
        This feature is relationally dependent on the <span
        class="doc-desc-title">Reply Separator Tag</span> below.

reply_separator_tag:
    title: Reply Separator Tag
    content: >
        This is a token indicating to the User to reply above the line.
        <br><br>
        <strong>Note:</strong> this is only relevant if <span
        class="doc-desc-title">Strip Quoted Reply</span> is enabled above.

emailed_tickets_priority:
    title: Emailed Tickets Priority
    content: >
        Choose whether you would like the priority/importance option of the
        User's email (e.g. OutLook) to dictate the new ticket’s priority.
        <br><br>
        This setting can be overridden by a <span
        class="doc-desc-title">Ticket Filter</span>.
    links:
      - title: Create &amp; Manage Ticket Filters
        href: /scp/filters.php

accept_all_emails:
    title: Accept All Emails
    content: >
        Accept emails from unknown Users.
        <br><br>
        Unchecking this setting will result in tickets getting rejected.

accept_email_collaborators:
    title: Accept Email Collaborators
    content: >
        Add email participants included in the <code><strong>To</strong></code>
        and <code><strong>CC</strong></code> fields as ticket collaborators.
        <br /><br />
        <em>Collaborators can always be added manually by Agents when
        viewing a ticket.</em>

default_mta:
    title: Default MTA
    content: >
        <span class="doc-desc-title">Default MTA</span> takes care of
        email delivery process for outgoing emails without SMTP setting.

verify_email_addrs:
    title: Verify Email Addresses
    content: >
        Enable this option to check if the email address has a mail
        exchanger (MX) in the domain's DNS. This is useful to detect
        incorrectly typed email addresses. This is perfomed in addition to
        checking the email address wellformedness.