| Current File : /home/escuelai/public_html/it/src/Change_Ticket.php |
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2022 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* Change_Ticket Class
*
* Relation between Changes and Tickets
**/
class Change_Ticket extends CommonDBRelation
{
// From CommonDBRelation
public static $itemtype_1 = 'Change';
public static $items_id_1 = 'changes_id';
public static $itemtype_2 = 'Ticket';
public static $items_id_2 = 'tickets_id';
public function getForbiddenStandardMassiveAction()
{
$forbidden = parent::getForbiddenStandardMassiveAction();
$forbidden[] = 'update';
return $forbidden;
}
public static function getTypeName($nb = 0)
{
return _n('Link Ticket/Change', 'Links Ticket/Change', $nb);
}
public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0)
{
if (static::canView()) {
$nb = 0;
switch ($item->getType()) {
case 'Change':
if ($_SESSION['glpishow_count_on_tabs']) {
$nb = countElementsInTable(
'glpi_changes_tickets',
['changes_id' => $item->getID()]
);
}
return self::createTabEntry(Ticket::getTypeName(Session::getPluralNumber()), $nb);
case 'Ticket':
if ($_SESSION['glpishow_count_on_tabs']) {
$nb = countElementsInTable(
'glpi_changes_tickets',
['tickets_id' => $item->getID()]
);
}
return self::createTabEntry(Change::getTypeName(Session::getPluralNumber()), $nb);
}
}
return '';
}
public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0)
{
switch ($item->getType()) {
case 'Change':
self::showForChange($item);
break;
case 'Ticket':
self::showForTicket($item);
break;
}
return true;
}
public static function showMassiveActionsSubForm(MassiveAction $ma)
{
switch ($ma->getAction()) {
case 'add_task':
$tasktype = 'TicketTask';
if ($ttype = getItemForItemtype($tasktype)) {
$ttype->showMassiveActionAddTaskForm();
return true;
}
return false;
case "solveticket":
$change = new Change();
$input = $ma->getInput();
if (isset($input['changes_id']) && $change->getFromDB($input['changes_id'])) {
$change->showMassiveSolutionForm($change);
echo "<br>";
echo Html::submit(_x('button', 'Post'), ['name' => 'massiveaction']);
return true;
}
return false;
}
return parent::showMassiveActionsSubForm($ma);
}
public static function processMassiveActionsForOneItemtype(
MassiveAction $ma,
CommonDBTM $item,
array $ids
) {
switch ($ma->getAction()) {
case 'add_task':
if (!($task = getItemForItemtype('TicketTask'))) {
$ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
break;
}
$ticket = new Ticket();
$field = $ticket->getForeignKeyField();
$input = $ma->getInput();
foreach ($ids as $id) {
if ($item->can($id, READ)) {
if ($ticket->getFromDB($item->fields['tickets_id'])) {
$input2 = [$field => $item->fields['tickets_id'],
'taskcategories_id' => $input['taskcategories_id'],
'actiontime' => $input['actiontime'],
'content' => $input['content']
];
if ($task->can(-1, CREATE, $input2)) {
if ($task->add($input2)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
}
return;
case 'solveticket':
$input = $ma->getInput();
$ticket = new Ticket();
foreach ($ids as $id) {
if ($item->can($id, READ)) {
if (
$ticket->getFromDB($item->fields['tickets_id'])
&& $ticket->canSolve()
) {
$solution = new ITILSolution();
$added = $solution->add([
'itemtype' => $ticket->getType(),
'items_id' => $ticket->getID(),
'solutiontypes_id' => $input['solutiontypes_id'],
'content' => $input['content']
]);
if ($added) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
}
}
return;
}
parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
}
/**
* Show tickets for a change
*
* @param $change Change object
**/
public static function showForChange(Change $change)
{
global $DB;
$ID = $change->getField('id');
if (!$change->can($ID, READ)) {
return false;
}
$canedit = $change->canEdit($ID);
$rand = mt_rand();
$iterator = $DB->request([
'SELECT' => [
'glpi_changes_tickets.id AS linkid',
'glpi_tickets.*'
],
'DISTINCT' => true,
'FROM' => 'glpi_changes_tickets',
'LEFT JOIN' => [
'glpi_tickets' => [
'ON' => [
'glpi_changes_tickets' => 'tickets_id',
'glpi_tickets' => 'id'
]
]
],
'WHERE' => [
'glpi_changes_tickets.changes_id' => $ID
],
'ORDERBY' => [
'glpi_tickets.name'
]
]);
$tickets = [];
$used = [];
$numrows = count($iterator);
foreach ($iterator as $data) {
$tickets[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeticket_form$rand' id='changeticket_form$rand' method='post'
action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='2'>" . __('Add a ticket') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='changes_id' value='$ID'>";
Ticket::dropdown([
'used' => $used,
'entity' => $change->getEntityID(),
'entity_sons' => $change->isRecursive(),
'displaywith' => ['id'],
'condition' => Ticket::getOpenCriteria()
]);
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='btn btn-primary'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams
= ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
'specific_actions' => ['purge' => _x('button', 'Delete permanently'),
__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'solveticket'
=> __('Solve tickets'),
__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_task'
=> __('Add a new task')
],
'container' => 'mass' . __CLASS__ . $rand,
'extraparams' => ['changes_id' => $change->getID()],
'width' => 1000,
'height' => 500
];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems(
'Ticket',
//TRANS : %1$s is the itemtype name,
// %2$s is the name of the item (used for headings of a list)
sprintf(
__('%1$s = %2$s'),
Change::getTypeName(1),
$change->fields["name"]
)
);
$i = 0;
foreach ($tickets as $data) {
Session::addToNavigateListItems('Ticket', $data["id"]);
Ticket::showShort(
$data['id'],
[
'row_num' => $i,
'type_for_massiveaction' => __CLASS__,
'id_for_massiveaction' => $data['linkid']
]
);
$i++;
}
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Show changes for a ticket
*
* @param $ticket Ticket object
**/
public static function showForTicket(Ticket $ticket)
{
global $DB;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, READ)) {
return false;
}
$canedit = $ticket->canEdit($ID);
$rand = mt_rand();
$iterator = $DB->request([
'SELECT' => [
'glpi_changes_tickets.id AS linkid',
'glpi_changes.*'
],
'DISTINCT' => true,
'FROM' => 'glpi_changes_tickets',
'LEFT JOIN' => [
'glpi_changes' => [
'ON' => [
'glpi_changes_tickets' => 'changes_id',
'glpi_changes' => 'id'
]
]
],
'WHERE' => [
'glpi_changes_tickets.tickets_id' => $ID
],
'ORDERBY' => [
'glpi_changes.name'
]
]);
$changes = [];
$used = [];
$numrows = count($iterator);
foreach ($iterator as $data) {
$changes[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeticket_form$rand' id='changeticket_form$rand' method='post'
action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='$ID'>";
Change::dropdown([
'used' => $used,
'entity' => $ticket->getEntityID(),
'condition' => Change::getOpenCriteria(),
]);
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='btn btn-primary'>";
echo "</td><td>";
if (Session::haveRight('change', CREATE)) {
echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id=$ID'>";
echo __('Create a change from this ticket');
echo "</a>";
}
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
'container' => 'mass' . __CLASS__ . $rand
];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Change::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems(
'Change',
//TRANS : %1$s is the itemtype name,
// %2$s is the name of the item (used for headings of a list)
sprintf(
__('%1$s = %2$s'),
Ticket::getTypeName(1),
$ticket->fields["name"]
)
);
$i = 0;
foreach ($changes as $data) {
Session::addToNavigateListItems('Change', $data["id"]);
Change::showShort($data['id'], ['row_num' => $i,
'type_for_massiveaction' => __CLASS__,
'id_for_massiveaction' => $data['linkid']
]);
$i++;
}
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
public function post_addItem()
{
global $CFG_GLPI;
$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
if ($donotif) {
$change = new Change();
$ticket = new Ticket();
if ($change->getFromDB($this->input["changes_id"]) && $ticket->getFromDB($this->input["tickets_id"])) {
NotificationEvent::raiseEvent("update", $change);
NotificationEvent::raiseEvent('update', $ticket);
}
}
parent::post_addItem();
}
}