| Current File : /home/escuelai/public_html/it/src/Problem_Ticket.php |
<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2022 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
class Problem_Ticket extends CommonDBRelation
{
// From CommonDBRelation
public static $itemtype_1 = 'Problem';
public static $items_id_1 = 'problems_id';
public static $itemtype_2 = 'Ticket';
public static $items_id_2 = 'tickets_id';
/**
* @since 0.84
**/
public function getForbiddenStandardMassiveAction()
{
$forbidden = parent::getForbiddenStandardMassiveAction();
$forbidden[] = 'update';
return $forbidden;
}
public static function getTypeName($nb = 0)
{
return _n('Link Ticket/Problem', 'Links Ticket/Problem', $nb);
}
/**
* @see CommonGLPI::getTabNameForItem()
**/
public function getTabNameForItem(CommonGLPI $item, $withtemplate = 0)
{
if (static::canView()) {
$nb = 0;
switch ($item->getType()) {
case 'Ticket':
if ($_SESSION['glpishow_count_on_tabs']) {
$problems = self::getTicketProblemsData($item->getID());
$nb = count($problems);
}
return self::createTabEntry(Problem::getTypeName(Session::getPluralNumber()), $nb);
case 'Problem':
if ($_SESSION['glpishow_count_on_tabs']) {
$tickets = self::getProblemTicketsData($item->getID());
$nb = count($tickets);
}
return self::createTabEntry(Ticket::getTypeName(Session::getPluralNumber()), $nb);
}
}
return '';
}
public static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0)
{
switch ($item->getType()) {
case 'Ticket':
self::showForTicket($item);
break;
case 'Problem':
self::showForProblem($item);
break;
}
return true;
}
/**
* @since 0.84
**/
public function post_addItem()
{
global $CFG_GLPI;
$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
if ($donotif) {
$problem = new Problem();
$ticket = new Ticket();
if ($problem->getFromDB($this->input["problems_id"]) && $ticket->getFromDB($this->input["tickets_id"])) {
NotificationEvent::raiseEvent("update", $problem);
NotificationEvent::raiseEvent('update', $ticket);
}
}
parent::post_addItem();
}
/**
* @since 0.84
**/
public function post_deleteFromDB()
{
global $CFG_GLPI;
$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
if ($donotif) {
$problem = new Problem();
if ($problem->getFromDB($this->fields["problems_id"])) {
$options = [];
NotificationEvent::raiseEvent("delete", $problem, $options);
}
}
parent::post_deleteFromDB();
}
/**
* @since 0.85
*
* @see CommonDBTM::showMassiveActionsSubForm()
**/
public static function showMassiveActionsSubForm(MassiveAction $ma)
{
switch ($ma->getAction()) {
case 'add_task':
$tasktype = 'TicketTask';
if ($ttype = getItemForItemtype($tasktype)) {
$ttype->showMassiveActionAddTaskForm();
return true;
}
return false;
case "solveticket":
$problem = new Problem();
$input = $ma->getInput();
if (isset($input['problems_id']) && $problem->getFromDB($input['problems_id'])) {
$problem->showMassiveSolutionForm($problem);
echo "<br>";
echo Html::submit(_x('button', 'Post'), [
'name' => 'massiveaction',
'class' => 'btn btn-primary',
]);
return true;
}
return false;
}
return parent::showMassiveActionsSubForm($ma);
}
/**
* @since 0.85
*
* @see CommonDBTM::processMassiveActionsForOneItemtype()
**/
public static function processMassiveActionsForOneItemtype(
MassiveAction $ma,
CommonDBTM $item,
array $ids
) {
switch ($ma->getAction()) {
case 'add_task':
if (!($task = getItemForItemtype('TicketTask'))) {
$ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
break;
}
$ticket = new Ticket();
$field = $ticket->getForeignKeyField();
$input = $ma->getInput();
foreach ($ids as $id) {
if ($item->can($id, READ)) {
if ($ticket->getFromDB($item->fields['tickets_id'])) {
$input2 = [$field => $item->fields['tickets_id'],
'taskcategories_id' => $input['taskcategories_id'],
'actiontime' => $input['actiontime'],
'content' => $input['content']
];
if ($task->can(-1, CREATE, $input2)) {
if ($task->add($input2)) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
}
}
}
return;
case 'solveticket':
$input = $ma->getInput();
$ticket = new Ticket();
foreach ($ids as $id) {
if ($item->can($id, READ)) {
if (
$ticket->getFromDB($item->fields['tickets_id'])
&& $ticket->canSolve()
) {
$solution = new ITILSolution();
$added = $solution->add([
'itemtype' => $ticket->getType(),
'items_id' => $ticket->getID(),
'solutiontypes_id' => $input['solutiontypes_id'],
'content' => $input['content']
]);
if ($added) {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
$ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
}
} else {
$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
}
}
return;
}
parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
}
/**
* Show tickets for a problem
*
* @param $problem Problem object
**/
public static function showForProblem(Problem $problem)
{
$ID = $problem->getField('id');
if (!static::canView() || !$problem->can($ID, READ)) {
return false;
}
$canedit = $problem->canEdit($ID);
$rand = mt_rand();
$tickets = self::getProblemTicketsData($ID);
$used = [];
$numrows = count($tickets);
foreach ($tickets as $ticket) {
$used[$ticket['id']] = $ticket['id'];
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeticket_form$rand' id='changeticket_form$rand' method='post'
action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='2'>" . __('Add a ticket') . "</th></tr>";
echo "<tr class='tab_bg_2'><td class='right'>";
echo "<input type='hidden' name='problems_id' value='$ID'>";
Ticket::dropdown([
'used' => $used,
'entity' => $problem->getEntityID(),
'entity_sons' => $problem->isRecursive(),
'displaywith' => ['id'],
]);
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='btn btn-primary'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
'container' => 'mass' . __CLASS__ . $rand,
'specific_actions' => ['purge'
=> _x(
'button',
'Delete permanently'
),
__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'solveticket'
=> __('Solve tickets'),
__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_task'
=> __('Add a new task')
],
'extraparams' => ['problems_id' => $problem->getID()],
'width' => 1000,
'height' => 500
];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems(
'Ticket',
//TRANS : %1$s is the itemtype name,
// %2$s is the name of the item (used for headings of a list)
sprintf(
__('%1$s = %2$s'),
Problem::getTypeName(1),
$problem->fields["name"]
)
);
$i = 0;
foreach ($tickets as $data) {
Session::addToNavigateListItems('Ticket', $data["id"]);
Ticket::showShort(
$data['id'],
[
'row_num' => $i,
'type_for_massiveaction' => __CLASS__,
'id_for_massiveaction' => $data['linkid']
]
);
$i++;
}
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Show problems for a ticket
*
* @param $ticket Ticket object
**/
public static function showForTicket(Ticket $ticket)
{
$ID = $ticket->getField('id');
if (!static::canView() || !$ticket->can($ID, READ)) {
return false;
}
$canedit = $ticket->can($ID, UPDATE);
$rand = mt_rand();
$problems = self::getTicketProblemsData($ID);
$used = [];
$numrows = count($problems);
foreach ($problems as $problem) {
$used[$problem['id']] = $problem['id'];
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='problemticket_form$rand' id='problemticket_form$rand' method='post'
action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a problem') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='$ID'>";
Problem::dropdown([
'used' => $used,
'entity' => $ticket->getEntityID(),
'condition' => Problem::getOpenCriteria()
]);
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='btn btn-primary'>";
echo "</td><td>";
if (Session::haveRight('problem', CREATE)) {
echo "<a href='" . Toolbox::getItemTypeFormURL('Problem') . "?tickets_id=$ID'>";
echo __('Create a problem from this ticket');
echo "</a>";
}
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
'container' => 'mass' . __CLASS__ . $rand
];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Problem::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Problem::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems(
'Problem',
//TRANS : %1$s is the itemtype name,
// %2$s is the name of the item (used for headings of a list)
sprintf(
__('%1$s = %2$s'),
Ticket::getTypeName(1),
$ticket->fields["name"]
)
);
$i = 0;
foreach ($problems as $data) {
Session::addToNavigateListItems('Problem', $data["id"]);
Problem::showShort($data['id'], ['row_num' => $i,
'type_for_massiveaction' => __CLASS__,
'id_for_massiveaction' => $data['linkid']
]);
$i++;
}
Problem::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Returns problems data for given ticket.
* Returned data is usable by `Problem::showShort()` method.
*
* @param integer $tickets_id
*
* @return array
*/
private static function getTicketProblemsData($tickets_id)
{
$ticket = new Ticket();
$ticket->fields['id'] = $tickets_id;
$iterator = self::getListForItem($ticket);
$problems = [];
foreach ($iterator as $data) {
$problem = new Problem();
$problem->getFromDB($data['id']);
if ($problem->canViewItem()) {
$problems[$data['id']] = $data;
}
}
return $problems;
}
/**
* Returns tickets data for given problem.
* Returned data is usable by `Ticket::showShort()` method.
*
* @param integer $problems_id
*
* @return array
*/
private static function getProblemTicketsData($problems_id)
{
$problem = new Problem();
$problem->fields['id'] = $problems_id;
$iterator = self::getListForItem($problem);
$tickets = [];
foreach ($iterator as $data) {
$ticket = new Ticket();
$ticket->getFromDB($data['id']);
if ($ticket->canViewItem()) {
$tickets[$data['id']] = $data;
}
}
return $tickets;
}
}