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<?php
/**
* ---------------------------------------------------------------------
*
* GLPI - Gestionnaire Libre de Parc Informatique
*
* http://glpi-project.org
*
* @copyright 2015-2022 Teclib' and contributors.
* @copyright 2003-2014 by the INDEPNET Development Team.
* @licence https://www.gnu.org/licenses/gpl-3.0.html
*
* ---------------------------------------------------------------------
*
* LICENSE
*
* This file is part of GLPI.
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*
* ---------------------------------------------------------------------
*/
/**
* SlaLevel class
**/
class SlaLevel extends LevelAgreementLevel
{
protected $rules_id_field = 'slalevels_id';
protected $ruleactionclass = 'SlaLevelAction';
protected static $parentclass = 'SLA';
protected static $fkparent = 'slas_id';
// No criteria
protected $rulecriteriaclass = 'SlaLevelCriteria';
public static function getTable($classname = null)
{
return CommonDBTM::getTable(__CLASS__);
}
public function cleanDBonPurge()
{
parent::cleanDBonPurge();
// SlaLevel_Ticket does not extends CommonDBConnexity
$slt = new SlaLevel_Ticket();
$slt->deleteByCriteria([$this->rules_id_field => $this->fields['id']]);
}
public function showForParent(SLA $sla)
{
return $this->showForSLA($sla);
}
/**
* @param $sla SLA object
*
* @since 9.1 (before showForSLA)
**/
public function showForSLA(SLA $sla)
{
global $DB;
$ID = $sla->getField('id');
if (!$sla->can($ID, READ)) {
return false;
}
$canedit = $sla->can($ID, UPDATE);
$rand = mt_rand();
if ($canedit) {
echo "<div class='center first-bloc'>";
echo "<form name='slalevel_form$rand' id='slalevel_form$rand' method='post' action='";
echo Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><th colspan='7'>" . __('Add an escalation level') . "</tr>";
echo "<tr class='tab_bg_2'><td class='center'>" . __('Name') . "";
echo "<input type='hidden' name='slas_id' value='$ID'>";
echo "<input type='hidden' name='entities_id' value='" . $sla->getEntityID() . "'>";
echo "<input type='hidden' name='is_recursive' value='" . $sla->isRecursive() . "'>";
echo "<input type='hidden' name='match' value='AND'>";
echo "</td><td><input name='name' value=''>";
echo "</td><td class='center'>" . __('Execution') . "</td><td>";
$delay = $sla->getTime();
self::dropdownExecutionTime(
'execution_time',
['max_time' => $delay,
'used' => self::getAlreadyUsedExecutionTime($sla->fields['id']),
'type' => $sla->fields['type']
]
);
echo "</td><td class='center'>" . __('Active') . "</td><td>";
Dropdown::showYesNo("is_active", 1);
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='btn btn-primary'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
$iterator = $DB->request([
'FROM' => self::getTable(),
'WHERE' => [
'slas_id' => $ID
],
'ORDER' => 'execution_time'
]);
$numrows = count($iterator);
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
'container' => 'mass' . __CLASS__ . $rand
];
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr>";
if ($canedit && $numrows) {
echo "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand) . "</th>";
}
echo "<th>" . __('Name') . "</th>";
echo "<th>" . __('Execution') . "</th>";
echo "<th>" . __('Active') . "</th>";
echo "</tr>";
Session::initNavigateListItems(
'SlaLevel',
//TRANS: %1$s is the itemtype name, %2$s is the name of the item (used for headings of a list)
sprintf(
__('%1$s = %2$s'),
SLA::getTypeName(1),
$sla->getName()
)
);
foreach ($iterator as $data) {
Session::addToNavigateListItems('SlaLevel', $data["id"]);
echo "<tr class='tab_bg_2'>";
if ($canedit) {
echo "<td>" . Html::getMassiveActionCheckBox(__CLASS__, $data["id"]) . "</td>";
}
echo "<td>";
if ($canedit) {
echo "<a href='" . Toolbox::getItemTypeFormURL('SlaLevel') . "?id=" . $data["id"] . "'>";
}
echo $data["name"];
if (empty($data["name"])) {
echo "(" . $data['id'] . ")";
}
if ($canedit) {
echo "</a>";
}
echo "</td>";
echo "<td>" . ($data["execution_time"] != 0
? Html::timestampToString($data["execution_time"], false)
: ($sla->fields['type'] == 1
? __('Time to own')
: __('Time to resolve'))) .
"</td>";
echo "<td>" . Dropdown::getYesNo($data["is_active"]) . "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>";
$this->getRuleWithCriteriasAndActions($data['id'], 1, 1);
$this->showCriteriasList($data["id"], ['readonly' => true]);
echo "</td><td colspan='2'>";
$this->showActionsList($data["id"], ['readonly' => true]);
echo "</td></tr>";
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
public function getActions()
{
$actions = parent::getActions();
unset($actions['slas_id']);
$actions['recall']['name'] = __('Automatic reminders of SLA');
$actions['recall']['type'] = 'yesonly';
$actions['recall']['force_actions'] = ['send'];
return $actions;
}
/**
* Show the rule
*
* @param $ID ID of the rule
* @param $options array of possible options
*
* @return void
**/
public function showForm($ID, array $options = [])
{
$canedit = $this->can('sla', UPDATE);
$this->initForm($ID, $options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Name') . "</td>";
echo "<td>";
echo Html::input('name', ['value' => $this->fields['name']]);
echo "</td>";
echo "<td>" . __('Active') . "</td>";
echo "<td>";
Dropdown::showYesNo("is_active", $this->fields["is_active"]);
echo"</td></tr>\n";
$sla = new SLA();
$sla->getFromDB($this->fields['slas_id']);
echo "<tr class='tab_bg_1'>";
echo "<td>" . SLA::getTypeName(1) . "</td>";
echo "<td>" . $sla->getLink() . "</td>";
echo "<td>" . __('Execution') . "</td>";
echo "<td>";
$delay = $sla->getTime();
self::dropdownExecutionTime(
'execution_time',
['max_time'
=> $delay,
'used'
=> self::getAlreadyUsedExecutionTime($sla->fields['id']),
'value'
=> $this->fields['execution_time'],
'type'
=> $sla->fields['type']
]
);
echo "</td></tr>\n";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Logical operator') . "</td>";
echo "<td>";
$this->dropdownRulesMatch(['value' => $this->fields["match"]]);
echo "</td>";
echo "<td colspan='2'> </td></tr>";
$this->showFormButtons($options);
}
/**
* Get first level for a SLA
*
* @param $slas_id integer id of the SLA
*
* @since 9.1 (before getFirst SlaLevel)
*
* @return id of the sla level : 0 if not exists
**/
public static function getFirstSlaLevel($slas_id)
{
global $DB;
$iterator = $DB->request([
'SELECT' => 'id',
'FROM' => self::getTable(),
'WHERE' => [
'slas_id' => $slas_id,
'is_active' => 1
],
'ORDER' => 'execution_time ASC',
'LIMIT' => 1
]);
if ($result = $iterator->current()) {
return $result['id'];
}
return 0;
}
/**
* Get next level for a SLA
*
* @param $slas_id integer id of the SLA
* @param $slalevels_id integer id of the current SLA level
*
* @return id of the sla level : 0 if not exists
**/
public static function getNextSlaLevel($slas_id, $slalevels_id)
{
global $DB;
$iterator = $DB->request([
'SELECT' => 'execution_time',
'FROM' => self::getTable(),
'WHERE' => ['id' => $slalevels_id]
]);
if ($result = $iterator->current()) {
$execution_time = $result['execution_time'];
$lvl_iterator = $DB->request([
'SELECT' => 'id',
'FROM' => self::getTable(),
'WHERE' => [
'slas_id' => $slas_id,
'is_active' => 1,
'id' => ['<>', $slalevels_id],
'execution_time' => ['>', $execution_time]
],
'ORDER' => 'execution_time ASC',
'LIMIT' => 1
]);
if ($result = $lvl_iterator->current()) {
return $result['id'];
}
}
return 0;
}
}