Current File : /home/escuelai/public_html/ost/include/i18n/en_US/help/tips/manage.sla.yaml

#
# This is popup help messages for the Admin Panel -> Manage -> SLA Plan
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
name:
    title: Name
    content: >
        Choose a discriptive name for this <span class="doc-desc-title">SLA Plan</span>
        that will reflect its purpose.

grace_period:
    title: Grace Period
    content: >
        Determine the number of hours after a ticket is created that it will
        be automatically marked as overdue.
        <br><br>
        <em>Hours are counted from ticket create time.</em>

transient:
    title: Transient
    content: >
        Transient SLAs are considered temporary and can be overridden by
        a non-transient SLA on <span class="doc-desc-opt">Department</span>
        transfer or when its <span class="doc-desc-title">Help Topic</span>
        is changed.