Current File : /home/escuelai/public_html/ost/include/i18n/en_US/help/tips/settings.kb.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
knowledge_base_settings:
    title: Knowledge Base Settings
    content: >

knowledge_base_status:
    title: Knowledge Base Status
    content: >
        Enable this setting to allow your users self-service access to
        your public knowledge base articles.
        <br><br>
        Knowledge base categories and FAQs can be made internal (viewable only by Agents).
    links:
      - title: Manage Knowledge Base
        href: /scp/kb.php

restrict_kb:
    title: Resctrict Access to the Knowledge Base
    content: >
        Enable this setting to prevent unregistered users from accessing
        your knowledge base articles on the client interface.
    links:
      - title: Access Control Settings
        href: /scp/settings.php?t=access

canned_responses:
    title: Canned Responses
    content: >
        Enable this setting to allow Agents to use <span
        class="doc-desc-title">Canned Responses</span> when replying to
        tickets.
    links:
      - title: Manage Canned Responses
        href: /scp/canned.php