| Current File : /home/escuelai/public_html/ost/include/staff/group.inc.php |
<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info = $qs = array();
if($group && $_REQUEST['a']!='add'){
$title=__('Update Group');
$action='update';
$submit_text=__('Save Changes');
$info=$group->getInfo();
$info['id']=$group->getId();
$info['depts']=$group->getDepartments();
$qs += array('id' => $group->getId());
}else {
$title=__('Add New Group');
$action='create';
$submit_text=__('Create Group');
$info['isactive']=isset($info['isactive'])?$info['isactive']:1;
$info['can_create_tickets']=isset($info['can_create_tickets'])?$info['can_create_tickets']:1;
$qs += array('a' => $_REQUEST['a']);
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="groups.php?<?php echo Http::build_query($qs); ?>" method="post" id="save" name="group">
<?php csrf_token(); ?>
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2><?php echo __('Group Access and Permissions');?></h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em><strong><?php echo __('Group Information');?></strong>: <?php echo __("Disabled group will limit agents' access. Admins are exempted.");?></em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">
<?php echo __('Name');?>:
</td>
<td>
<input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
<?php echo __('Status');?>:
</td>
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo __('Active');?></strong>
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong><?php echo __('Disabled');?></strong>
<span class="error">* <?php echo $errors['status']; ?></span>
<i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Group Permissions');?></strong>: <?php echo __('Applies to all group members');?> </em>
</th>
</tr>
<tr><td><?php echo __('Can <b>Create</b> Tickets');?></td>
<td>
<input type="radio" name="can_create_tickets" value="1" <?php echo $info['can_create_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_create_tickets" value="0" <?php echo !$info['can_create_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to open tickets on behalf of users.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Edit</b> Tickets</td>');?>
<td>
<input type="radio" name="can_edit_tickets" value="1" <?php echo $info['can_edit_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_edit_tickets" value="0" <?php echo !$info['can_edit_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to edit tickets.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Post Reply</b>');?></td>
<td>
<input type="radio" name="can_post_ticket_reply" value="1" <?php echo $info['can_post_ticket_reply']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_post_ticket_reply" value="0" <?php echo !$info['can_post_ticket_reply']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to post a ticket reply.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Close</b> Tickets');?></td>
<td>
<input type="radio" name="can_close_tickets" value="1" <?php echo $info['can_close_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_close_tickets" value="0" <?php echo !$info['can_close_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to close tickets. Agents can still post a response.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Assign</b> Tickets');?></td>
<td>
<input type="radio" name="can_assign_tickets" value="1" <?php echo $info['can_assign_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_assign_tickets" value="0" <?php echo !$info['can_assign_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to assign tickets to agents.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Transfer</b> Tickets');?></td>
<td>
<input type="radio" name="can_transfer_tickets" value="1" <?php echo $info['can_transfer_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_transfer_tickets" value="0" <?php echo !$info['can_transfer_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to transfer tickets between departments.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can <b>Delete</b> Tickets');?></td>
<td>
<input type="radio" name="can_delete_tickets" value="1" <?php echo $info['can_delete_tickets']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_delete_tickets" value="0" <?php echo !$info['can_delete_tickets']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __("Ability to delete tickets (Deleted tickets can't be recovered!)");?></i>
</td>
</tr>
<tr><td><?php echo __('Can Ban Emails');?></td>
<td>
<input type="radio" name="can_ban_emails" value="1" <?php echo $info['can_ban_emails']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_ban_emails" value="0" <?php echo !$info['can_ban_emails']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to add/remove emails from banlist via ticket interface.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can Manage Premade');?></td>
<td>
<input type="radio" name="can_manage_premade" value="1" <?php echo $info['can_manage_premade']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_manage_premade" value="0" <?php echo !$info['can_manage_premade']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to add/update/disable/delete canned responses and attachments.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can Manage FAQ');?></td>
<td>
<input type="radio" name="can_manage_faq" value="1" <?php echo $info['can_manage_faq']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_manage_faq" value="0" <?php echo !$info['can_manage_faq']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to add/update/disable/delete knowledgebase categories and FAQs.');?></i>
</td>
</tr>
<tr><td><?php echo __('Can View Agent Stats');?></td>
<td>
<input type="radio" name="can_view_staff_stats" value="1" <?php echo $info['can_view_staff_stats']?'checked="checked"':''; ?> /><?php echo __('Yes');?>
<input type="radio" name="can_view_staff_stats" value="0" <?php echo !$info['can_view_staff_stats']?'checked="checked"':''; ?> /><?php echo __('No');?>
<i><?php echo __('Ability to view stats of other agents in allowed departments.');?></i>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Department Access');?></strong>:
<i class="help-tip icon-question-sign" href="#department_access"></i>
<a id="selectAll" href="#deptckb"><?php echo __('Select All');?></a>
<a id="selectNone" href="#deptckb"><?php echo __('Select None');?></a></em>
</th>
</tr>
<?php
$sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name) = db_fetch_row($res)){
$ck=($info['depts'] && in_array($id,$info['depts']))?'checked="checked"':'';
echo sprintf('<tr><td colspan=2> <input type="checkbox" class="deptckb" name="depts[]" value="%d" %s>%s</td></tr>',$id,$ck,$name);
}
}
?>
<tr>
<th colspan="2">
<em><strong><?php echo __('Admin Notes');?></strong>: <?php echo __('Internal notes viewable by all admins.');?> </em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea class="richtext no-bar" name="notes" cols="21"
rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="text-align:center">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="<?php echo __('Reset');?>">
<input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="groups.php"'>
</p>
</form>