| Current File : /home/escuelai/public_html/ost/include/staff/ticket-edit.inc.php |
<?php
if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canEditTickets() || !$ticket) die('Access Denied');
$info=Format::htmlchars(($errors && $_POST)?$_POST:$ticket->getUpdateInfo());
if ($_POST)
$info['duedate'] = Format::date($cfg->getDateFormat(),
strtotime($info['duedate']));
?>
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit" method="post" id="save" enctype="multipart/form-data">
<?php csrf_token(); ?>
<input type="hidden" name="do" value="update">
<input type="hidden" name="a" value="edit">
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<h2><?php echo sprintf(__('Update Ticket #%s'),$ticket->getNumber());?></h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<tbody>
<tr>
<th colspan="2">
<em><strong><?php echo __('User Information'); ?></strong>: <?php echo __('Currently selected user'); ?></em>
</th>
</tr>
<?php
if(!$info['user_id'] || !($user = User::lookup($info['user_id'])))
$user = $ticket->getUser();
?>
<tr><td><?php echo __('User'); ?>:</td><td>
<div id="client-info">
<a href="#" onclick="javascript:
$.userLookup('ajax.php/users/<?php echo $ticket->getOwnerId(); ?>/edit',
function (user) {
$('#client-name').text(user.name);
$('#client-email').text(user.email);
});
return false;
"><i class="icon-user"></i>
<span id="client-name"><?php echo Format::htmlchars($user->getName()); ?></span>
<<span id="client-email"><?php echo $user->getEmail(); ?></span>>
</a>
<a class="action-button" style="overflow:inherit" href="#"
onclick="javascript:
$.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/change-user',
function(user) {
$('input#user_id').val(user.id);
$('#client-name').text(user.name);
$('#client-email').text('<'+user.email+'>');
});
return false;
"><i class="icon-edit"></i> <?php echo __('Change'); ?></a>
<input type="hidden" name="user_id" id="user_id"
value="<?php echo $info['user_id']; ?>" />
</div>
</td></tr>
<tbody>
<tr>
<th colspan="2">
<em><strong><?php echo __('Ticket Information'); ?></strong>: <?php echo __("Due date overrides SLA's grace period."); ?></em>
</th>
</tr>
<tr>
<td width="160" class="required">
<?php echo __('Ticket Source');?>:
</td>
<td>
<select name="source">
<option value="" selected >— <?php
echo __('Select Source');?> —</option>
<?php
$source = $info['source'] ?: 'Phone';
foreach (Ticket::getSources() as $k => $v) {
echo sprintf('<option value="%s" %s>%s</option>',
$k,
($source == $k ) ? 'selected="selected"' : '',
$v);
}
?>
</select>
<font class="error"><b>*</b> <?php echo $errors['source']; ?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
<?php echo __('Help Topic');?>:
</td>
<td>
<select name="topicId">
<option value="" selected >— <?php echo __('Select Help Topic');?> —</option>
<?php
if($topics=Topic::getHelpTopics()) {
foreach($topics as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['topicId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"><b>*</b> <?php echo $errors['topicId']; ?></font>
</td>
</tr>
<tr>
<td width="160">
<?php echo __('SLA Plan');?>:
</td>
<td>
<select name="slaId">
<option value="0" selected="selected" >— <?php echo __('None');?> —</option>
<?php
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['slaId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"> <?php echo $errors['slaId']; ?></font>
</td>
</tr>
<tr>
<td width="160">
<?php echo __('Due Date');?>:
</td>
<td>
<input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
<?php
$min=$hr=null;
if($info['time'])
list($hr, $min)=explode(':', $info['time']);
echo Misc::timeDropdown($hr, $min, 'time');
?>
<font class="error"> <?php echo $errors['duedate']; ?> <?php echo $errors['time']; ?></font>
<em><?php echo __('Time is based on your time zone');?> (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
</td>
</tr>
</tbody>
</table>
<table class="form_table dynamic-forms" width="940" border="0" cellspacing="0" cellpadding="2">
<?php if ($forms)
foreach ($forms as $form) {
$form->render(true, false, array('mode'=>'edit','width'=>160,'entry'=>$form));
} ?>
</table>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<tbody>
<tr>
<th colspan="2">
<em><strong><?php echo __('Internal Note');?></strong>: <?php echo __('Reason for editing the ticket (required)');?> <font class="error"> <?php echo $errors['note'];?></font></em>
</th>
</tr>
<tr>
<td colspan="2">
<textarea class="richtext no-bar" name="note" cols="21"
rows="6" style="width:80%;"><?php echo $info['note'];
?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:250px;">
<input type="submit" name="submit" value="<?php echo __('Save');?>">
<input type="reset" name="reset" value="<?php echo __('Reset');?>">
<input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="tickets.php?id=<?php echo $ticket->getId(); ?>"'>
</p>
</form>
<div style="display:none;" class="dialog draggable" id="user-lookup">
<div class="body"></div>
</div>
<script type="text/javascript">
$('table.dynamic-forms').sortable({
items: 'tbody',
handle: 'th',
helper: function(e, ui) {
ui.children().each(function() {
$(this).children().each(function() {
$(this).width($(this).width());
});
});
ui=ui.clone().css({'background-color':'white', 'opacity':0.8});
return ui;
}
});
</script>